Cancellation Policy

Right of Withdrawal

You have the right to withdraw from this contract within 14 days, without having to give a reason.

The cancellation period amounts to 14 days from the day that
•    In case of a sales contract: you or a proxy of your choosing, who is not the courier, have taken possession of the entirety of goods ordered.
•    In case of a sales contract regarding a number of goods, which the customer has ordered in a single order and are delivered individually: you or a proxy of your choosing, who is not the courier, have taken possession of the final delivery of goods ordered.
•    In case of a sales contract regarding a delivery of goods in the form of a number of partial shipments or pieces: you or a proxy of your choosing, who is not the courier, have taken possession of the final partial shipment of goods or the last piece ordered.
•    In case of a sales contract regarding the shipment of goods at regular intervals over a set period of time: you or a proxy of your choosing, who is not the courier, have taken possession of the first shipment of goods ordered.

In the event that a number of these options are applicable, the latest point in time applies to the 14 day cancellation period.

In order to exercise your right of withdrawal you are required to notify

Isanga, Daniel Klein
Daniel Klein
Erhart-Kästner-Str. 26
86161 Augsburg
0049 (0)821 564544 info@isanga.de

by making an express statement of your intention to withdraw from the sales contract (e.g. by way of sending a letter in the post, facsimile, email or phone).

In order to adhere to the cancellation period it is sufficient to send off the notice of your intention to withdraw from the contract prior to the end of the cancellation period.

Consequences of Withdrawal

If you withdraw from this contract, we have to return all payments received from you, including the costs of shipping (with the exception of additional costs incurred by your choosing a different type of shipping than the standard version offered by us), promptly and within 14 days from receipt of your notice of withdrawal. For this return of payment we use the original payment method that you used for the initial transaction, unless both parties explicitly agree to a different form of payment. Under no circumstances will we charge you additional fees for this return of payment. We can refuse the return of payment until such time when we receive the goods returned by you or until you have provided proof of your returning the goods, whichever instant occurs sooner.
You have to return the goods without delay and in any case within 14 days of the day you inform us of your intention to withdraw from the contract to Isanga Daniel Klein, Daniel Klein, Erhart-Kästner-Str. 26 86161 Augsburg, 0049 (0)821 564544, info@isanga.de. This return can be made by shipping the goods to us or returning them in person. The cancellation period is upheld if you send off the goods prior to the expiry of the 14 day time limit.

You are responsible for the immediate costs of returning the goods to us.

You only have to compensate Isanga for a loss in value of the goods if this loss in value can be traced back to you handling the goods in such a way that is not necessary for the verification of the goods’ condition, properties and functionality.


End of cancellation policy